NewAge Hongfa Logistics India Pvt. Ltd. (“NewAge”, “we”, “us”) respects your privacy. This policy explains how we collect, use, and protect personal and business information when you visit our website, request quotes, book freight services, or interact with our operations teams.
Information we collect
- Contact details — name, company, email, phone, and address provided through quote forms, contact pages, or direct correspondence.
- Shipment and commercial data — origin, destination, cargo description, weights, dimensions, Incoterms, invoice values, and documentation required for customs, carriers, and regulatory compliance.
- Account and billing information — billing addresses, tax identifiers (where applicable), and payment references linked to invoices for logistics services rendered.
- Website usage — standard server logs, cookies, and analytics that help us improve site performance and security (see cookies below).
How we use your information
We use collected information to:
- Respond to enquiries, prepare quotations, and execute air freight, surface transport, warehousing, and related logistics services.
- Coordinate with airlines, shipping lines, customs brokers, warehouses, and other supply-chain partners on your behalf.
- Provide shipment tracking, milestone updates, proof of delivery, and customer support.
- Meet legal, regulatory, and customs requirements applicable to freight forwarding and cargo movement.
- Improve our website, services, and internal processes.
Sharing with third parties
We share information only where necessary to perform the services you request — for example with carriers, customs authorities, port/airport operators, bonded warehouses, and IT providers that support our systems. We do not sell personal data. Partners are expected to handle information securely and only for the purpose of fulfilling the shipment or service.
Data retention and security
We retain records for as long as required to deliver services, resolve disputes, and comply with applicable laws (including customs and tax record-keeping). We apply reasonable administrative and technical safeguards; however, no online transmission is completely risk-free.
Cookies
Our website may use cookies and similar technologies for session management, preferences, and analytics. You can adjust browser settings to limit cookies; some site features may not function fully if cookies are disabled.
Your choices
You may request access to, correction of, or deletion of personal information we hold, subject to legal and contractual obligations related to active or historical shipments. To exercise these rights or ask questions about this policy, contact us using the details below.
Contact
Privacy-related enquiries:
NewAge Hongfa Logistics India Pvt. Ltd.
Registered Address: 617/1, Ashok Vihar, Phase 1,
Street No. 2, Gurgaon – 122001, India
Corporate Office: Plot No. 40, Udyog Vihar, Phase-1,
Gurgaon – 122016, India
Email: info@newage-group.com
Phone: +91 9821155839
Last updated: May 2026. We may revise this policy from time to time; material changes will be reflected on this page.